Who Should Attend

Employees or managers dealing with:

• International colleagues
• International customors
• International moving and relocation companies
• International consultants

Benefits for the Participant

• Identify personal values
• Understand why we all have different values
• Recognise, understand others' value
• Differentiate the two main groups - understand stereotypes
• Respect others' values
• Communicate more effectively
• Avoid conflict and frustration
• Cultivate positive approach towards cultural differences

Benefits for the Company

• Increase staff competences (e.g. Interpersonal skills, team spirit)
• Re-inforce company global image as a global organisation
• Networking opportunities for your company with other agents  
• Opportunity to provide a challenging and stimulating reward for employees with high potential

Methodology

• Class-room taught  
• Case studies
• Group study sessions
• Role Plays

Topics Covered

• Recognise the different types of culture
• Basic understanding of intercultural differences
• Why cultural differences can hurt
• Effective Communication

Pre-requisites

• Participants must be proficient in English