Customer Service

 

Who Should Attend

  • Anyone involved in dealing with customer
  • Anyone wanting to ensure the delivery of quality customer service
     

Objectives

  • To understand what customer service is
  • To show where in the moving process customer service plays a role
  • To explain what an individual and what a company can do to improve customer service

Methodology

  • Convenient and efficient training at your desk
  • Expert guidance by a FIDI Academy tutor
  • Based on visual aids- presentations, document templates, pictures, etc...
  • Sharing experiences with attending peers
     

Topics Covered

  • Definition of customer service
  • Customer service in the moving process
  • Customer recovery
  • Company Actions/Attributes
  • Individual Actions/Attributes
     

Pre-requisites

Understand the moving processes as per the International Moving Guide on demand at fidi@fidi.org
 

Technical requirements

  • Internet access and Internet Browser
  • Telephone line to connnect to the audio conference

Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration

 


Type
Webinar - Introductory Course

Duration
60 minutes

Class Size
Limited to 12 participants

Career Points
Attendance: 50

Registration Fee
(+ 21% VAT when applicable)

Affiliates : 120 Euro
(+ 15 euro per co-seat)

Applicants : 150 Euro
(+ 15 euro per co-seat)

Upcoming Courses
New sessions will be scheduled soon

Practical Information