Who Should Attend

• Anyone involved in dealing with customer
• Anyone wanting to ensure the delivery of quality customer service
   

Objectives

• To understand what customer service is
• To show where in the moving process customer service plays a role
• To explain what an individual and what a company can do to improve customer service

Methodology

• Convenient and efficient training at your desk
• Expert guidance by a FIDI Academy tutor
• Based on visual aids- presentations, document templates, pictures, etc...
• Sharing experiences with attending peers
   

Topics Covered

• Definition of customer service
• Customer service in the moving process
• Customer recovery
• Company Actions/Attributes
• Individual Actions/Attributes
   

Pre-requisites

Understand the moving processes as per the International Moving Guide on demand at fidi@fidi.org
 

Technical requirements

• Internet access and Internet Browser
• Telephone line to connnect to the audio conference

Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration