Who Should Attend

• Quality managers  
• Claims handlers

Objectives

• To understand the importance of good claims handling  
• To know which claims related documents are needed
• To learn how to manage claims in an efficient way

Methodology

• Convenient and efficient training at your desk  
• Expert guidance by a FIDI Academy tutor  
• Based on visual aids - presentations, document templates, pictures, etc...
• Sharing experiences with attending peers

Topics Covered

• The Impact of Claims  
• Claim Systems  
• Feedback for Claims Prevention  
• Claim Settlement Procedures
• Discussion on concrete customer claims (examples)

Pre-requisites

Understand the moving processes as per the International Moving Guide available on demand at fidi@fidi.org
 

Technical requirements

• Internet access and Internet Browser
• Telephone line to connnect to the audio conference

Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration