Who Should Attend

Anyone involved in selling moves
 

Objectives

• To use effective selling techniques
• To understand how to win client trust and confidence
• To convince a difficult customer

Methodology

• Convenient and efficient training at your desk  
• Expert guidance by a FIDI Academy tutor  
• Based on visual aids - presentations, document templates, pictures, etc...
• Sharing experiences with attending peers

Topics Covered

• Introducing your company
• Developing a relationship
• Establishing a need
• Overcoming objections
• Closing the sale
• Following up

Pre-requisites

Understand the moving processes as per the International Moving Guide available on demand at fidi@fidi.org
 

Technical requirements

• Internet access and Internet Browser
• Telephone line to connnect to the audio conference

Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration