One of FIDI's most important services is to assist affiliated companies to solve any problems they may encounter when dealing with one another.
Most often, problems arise from poor communications and can be easily solved. In these specific circumstances, FIDI may be able to attract the right person’s attention and resolve the issue (so-called "administrative cases”).
When a problem is not so simple and two Affiliates cannot agree with each other on a solution, they can revert to FIDI in order to initiate an amicable arbitration (so-called “industry arbitration case”). The arbitration will be conducted by a panel of FIDI Industry Experts, as outlined in the Industry Experts Panel Manual. An administrative handling fee of 500 EUR will be charged.