Who should attend 

  • New employees working for DSP/relo companies
  • FIDI movers who want to start or develop a DSP/Relo business


  • Understand the relocation market (stakeholders, services,… )
  • Understand the basic destination services that a relocation company must provide including rate metrics and costs calculation
  • Understand your customer needs
  • Sell your services and your company
  • Structure your company, your departments, your staff in order to provide outstanding services to your customer


  • Low cost, flexible training at your desk
  • competence based with quiz and case studies
  • Based on visual aids - presentations; document templates; pictures

Topics covered

  • Section 1: Introduction and Overview
  • Section 2: Your Customers
  • Section 3: Basic Destination Services
  •                  Area Orientation
  •                  Home Search
  •                  School Search
  •                  Settling In
  • Departure Services
  • Section 4: Sell your DSP services
  • Section 5: Cost Calculations
  • Section 6: Cultural Awareness

Technical requirements

  • Internet access and internet browser
On-line Training – introductory level

2 hours

Registration fee 
Contact the FIDI Academy at academy@fidi.org