Essentials in International Moving (EiM)

Who should attend

  • File handlers, move coordinators, sales consultants, warehouse managers, and quality experts who want to have a complete overview of the moving process

    Residential Seminar

    5 days

    Class size
    Limited to 28 participants

    Career points
    Attendance: 500
    Attendance & Diploma: 1000
    CRP/GMS: 10 hours credit

    Registration fee
    (+ 21% VAT when applicable)

    Affiliates : 3200 Euro

    Applicants : 3500 Euro

    (inclusive 6 nights accommodation, group meals, expert tuition, and training materials)

    Upcoming courses

    27 Nov - 3 Dec 2016 in Amsterdam, The Netherlands

    5 - 11 Feb 2017 in Sao Paulo, Brazil

    2 - 8 April 2017 in Bangkok, Thailand

    Practical Information


  • Anyone wanting a fresh insight into the full scope of the international moving business
  • New and existing staff with high potential in the international moving industry

Benefits for the participant

  • Understanding the international moving industry
  • Intensive networking in an international environment
  • Gaining an in-depth knowledge of all moving processes
  • Exchange of industry best practices
  • EiM Diploma and 1000 Career Points

Benefits for the company

  • Increased industry knowledge
  • Networking opportunities for your company with other agents
  • The opportunity to provide a challenging and stimulating reward for employees with high potential


  • Class-room tuition
  • Field visits to a packing warehouse, pre-move survey at a client's residence, visit to airport, freight handler and sea terminal
  • Industry case studies
  • Group study sessions and role plays

Topics covered

  • Overview DSP / Relocation
  • First enquiry
  • Pre-move survey
  • Selling skills
  • Planning the move
  • Packing, loading and storage
  • Air freight forwarding
  • Ocean freight forwarding
  • Destination services
  • Quotation and contract
  • Costing and pricing
  • Insurance and claims
  • Quality and FAIM


  • Participants must be proficient in English
  • Participants must have at least six months of international moving experience