Seminars

FIDI's seminars are fundamental in any Affiliate's career within the FIDI community. They help students to gain valuable industry knowledge, forge long-lasting business relationships and make international friends.

Note: Please read the FIDI Academy seminars Terms & Conditions before registering. 

Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions. 

EiM seminars are a unique opportunity to gain in-depth knowledge about the full international relocation process.

• Understanding the international moving industry
• Intensive networking in an international environment
• Gain in-depth knowledge of all moving processes
• Exchange of industry best practices
• Career points: Attendance = 500 points, Diploma = 1000 points

Methodology:

• Class-room tuition
• Field visits to a packing warehouse, pre-move survey at a client's residence, visit to airport, freight handler and sea terminal
• Industry case studies
• Group study sessions and role plays

Topics covered:

• Overview DSP / Relocation
• First enquiry
• Pre-move survey
• Selling skills
• Planning the move
• Packing, loading and storage
• Air freight forwarding
• Ocean freight forwarding
• Destination services
• Quotation and contract
• Costing and pricing
• Insurance and claims
• Quality and FAIM

Prerequisites:

• Participants must be proficient in English
• Participants must have at least six months of international moving experience

Please check the FIDI Academy calendar for the next EiM onsite seminar. Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions.

EiM seminars are a unique opportunity to gain in-depth knowledge about the full international relocation process.

Target audience: Move coordinators, surveyors, sales, newcomers in our industry or anyone involved in HHGs moving.

This is a comprehensive, very practical programme. In about 45 hours, the students cover all aspects of the international move process, and receive a certification at the end.

Limited amount of seats available (15) – first come, first served.

• Full programme at your desk
• Low cost (no travel expenses)
• Networking through group exercises and group homework
• Very practical, competence based
• 16 online sessions (90-120 minutes each) with a subject matter expert and your industry peers
• EiM Diploma

Investment: € 1,200

Date & time (time is subject to change according to the location of the participants):

Please check the FIDI Academy calendar for the next EiM virtual seminar. Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions. 

The MiM2 seminar will give aspiring managers, junior and middle managers the tools to embrace new responsibilities while opening the doors to great networking opportunities.

• Understand business strategies while operating in Global Mobility industry
• Learn and practice how to overcome managerial challenges and deal with conflict situations
• Thorough understanding of innovative management techniques (people, finances, accounts, projects, processes, team effectiveness, communication, strategy, etc.)
• FAIM awareness (quality management, how to sell your FAIM quality label to your end customers, how to be compliant and mitigate the risks for your company)
• Exchange of management best practices
• Intensive networking with international moving and relocation companies
• One to one coaching on a project selected by the company and the student

Methodology:

• Class-room taught
• Industry case study
• Interactive group sessions and role plays
• Implementation of a Master project
• Career points: Attendance = 500 points, Diploma = 1000 points

Topics covered:

• Deep dive in the different aspects of the global mobility industry
• Industry trends merged - innovation - technology
• Strategic management
• Company vision & mission
• Company culture
• FAIM - how to implement your QMS
• Account management
• Risk management
• Interpersonal styles
• Recruitment & interview
• Team management
• Delegation
• Performance & talent management
• Goals & KPIs
• Process management
• High impact presentations
• Meeting management
• QHSE Compliance
• Project management + MiM² project assignment
• Time management
• Mastering finances & analytical 1
• Mastering finances & analytical 2

Pre-requisites:

• Participants must be proficient in English
• Participants must have a relevant industry experience at management level

Please check the FIDI Academy calendar for the next MiM² onsite seminar. Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions. 

The MiM2 seminar will give aspiring managers, junior and middle managers the tools to embrace new responsibilities.

Below, you will find the content, dates and timing of the sessions available. You can sign up one or more employees for all sessions or just a few sessions “à la carte”.

Investment:

Date & time:

Topics covered:

• Deep dive on Mobility industry
• Industry Trends merged - Innovation - technology
• Strategic Management
• Company Vision & Mission
• Company Culture
• FAIM - how to implement your QMS
• Account Management
• Risk Management
• Interpersonal styles
• Recruitment & interview
• Team Management
• Delegation
• Performance & talent Management
• Goals & KPI's
• Process Management
• High Impact Presentations
• Meeting Management
• QHSE Compliance
• Project Management + MiM project assignment
• Time Management
• Mastering finances & analytical 1
• Mastering finances & analytical 2

Format:

• Interactive on line (interaction with the other participants)
• Modular approach (you may sign up for one or more sessions)
• 20 sessions of 60-90 minutes with a subject matter expert
• Home work to implement what you have learned
• Pre-work to prepare and tailor the sessions to your management challenges
• Full topics covered in a 3 months period (low season)
• Individual coaching on your MiM² project
• Morning and evening sessions to cover all time zones

What’s in it for you:

• Low cost (only TBA for the full course or € TBA per session)
• You can join with your colleagues (significant discount on co-seats)
• No travel expenses
• At your desk
• Networking with the other participants through group exercises and homework
• Flexible
• You are still available for your customers, your company

Terms and Conditions:

• Maximum 3 attendees per company (group level)
• Priority will be given to those signing up for the full course
• Pre-payment required after registration (bank transfer upon receipt of the invoice)
• No cancellation possible after payment (unless “force majeur” or replacement with another colleague)
• Seats are limited to 15 attendees per session (main seat & co-seats)

Please check the FIDI Academy calendar for the next MiM² virtual seminar. Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions. 

Considered by some as the Davos of the relocation business, the LiM Forum brings together the leaders of our industry. The forum is aimed at senior managers, leaders and relocation executives. 

Establishing a forum where relocation executives and managers can exchange creative solutions to pressing industry or business challenges, in combination with personal development on specific topics.

Methodology:

• Internationally renowned experts will help participants to lead international relocation and moving businesses more effectively
• Successful industry experts will work with the participants on real life case studies, submitted beforehand by participants, to identify effective solutions to their specific challenges
• Round table discussions on industry trends and best practices
• Outdoor activities will help participants discover their leadership strengths and weaknesses
• Career points: Attendance = 800 points

Pre-requisites:

• Participants must be proficient in English
• Participants must have a relevant industry experience at senior or executive level
• Participants must be MiM² graduates, or equivalent 5 years management experience at senior level

Please check the FIDI Academy calendar for the next LiM seminar. Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions.

The DSP seminars offer a 360° approach to the relocation process (HR perspective, Mobility Desk perspective, Corporate account perspective, RMC perspective, transferee perspective and finally service providers perspective).

Methodology:

• Classroom based tuition
• Field visits and exchange of best practices with subject matter experts (consulting companies, visa & immigration companies, international schools)
• Industry case studies
• Group study sessions and role plays

Topics covered & Learning Objectives:

DSP History & Overview

• The history of the relocation services provided today
• The different relo services and how they are typically linked together
• Why the relocation services have become important for FIDI Affiliates
• The challenges when providing these services

FIDI Quality Seal

• The philosophy and the basics of the FIDI DSP certification
• How to apply for FIDI DSP certification

Your Customers

• The different types of customers who may ask for your services
• How to sell to your different customers in order to cover their needs
• What to communicate and to whom

Deep Dive in the transferee experience

• The challenges of a family relocation
• The impact of a relocation on the whole family
• Your role as a relo consultant

Needs Assessment

• A good relo starts with a great needs assessment
• How to manage expectations
• The importance of good timing and time frame
• How to manage objectives

Orientation Tour

• The importance of the needs assessment for a great orientation tour
• Good planning is key
• The importance of allocating enough time to the orientation tour

Home search & lease negotiations

• The complexity of rental markets and the main players
• The negotiation process for both parties
• The interests of each stakeholder (company legal team, transferee & property owner)
• The clauses that would appeal to leasor, leasee, and company (co-signer)
• The non-negotiable aspects of a lease
• The legal standard clauses in some countries
• The importance of involving your legal department in the lease negotiation

School search

• The different education systems
• Potential cultural and language issues
• Pros and cons of public vs. international schools

Settling-in and departure services

• The difference between settling-in vs. area orientation
• The key elements of settling-in/ departure
• How to customise your list of settling-in/ departure for each client
• How to prepare and tailor the settling-in/ departure program
• The standard forms that will facilitate the process
• Settling-in vs. departure
• The challenges of departure scenario
• How to handle difficult situations

Costs of your relocation & bundle fees

• How to calculate the total cost of a DSP file
• The differences in cost types for move vs. relocation files
• The difference in mark-up vs. management fee
• Why profit is important for a company
• The pitfalls for movers-going-into-DSP in terms of margin

Cultural Awareness, Attitude & Etiquette

• Your role as a DSP partner
• The Dos and Don’ts
• Why it is important to know your client
• How to have adequate attitude in order to develop your relationship
• The basic understanding of intercultural differences
• Learn to respect different cultural values
• Cultivate positive approach towards cultural differences
• Communicate more effectively

Practical case studies

Field visits and guest speakers

Target audience:

• Anyone involved in providing or selling relocation services
• Anyone who wants to apply for FIDI DSP certification
• Anyone who wants to start DSP/Relo business

Pre-requisites:

• Participants must be proficient in English

Please check the FIDI Academy calendar for the next DSP onsite seminar. Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions. 

The DSP seminars offer a 360° approach to the relocation process and provide expertise when you offer destination services to the transferees.

Investment: To be announced

Date & time: To be announced

Limited amount of seats available (20) – first come, first served.

Methodology:

• At your desk
• Low Cost (no travel expenses)
• 20 online sessions of 90 minutes each with subject matter experts
• Networking through group exercises and group homework
• Very practical, competence based

Topics covered:

DSP History & Overview

• The history of the relocation services provided today
• The different relo services and how they are typically linked together
• Why the relocation services have become important for the FIDI Movers
• The challenges when providing these services

FIDI Quality Seal

• The philosophy and the basics of the FIDI DSP certification
• How to apply for FIDI DSP certification

Your Customers

• The different types of customers that may ask for your services
• How to sell to your different customers in order to cover their needs
• What to communicate and to whom

Deep Dive in the transferee experience

• The challenges of a family relocation
• The impact of a relocation on the whole family
• Your role as a relo consultant

Needs Assessment

• A good relo starts with a great needs assessment
• How to manage expectations
• The importance of a good timing and time frame
• How to manage objectives

Orientation Tour

• The importance of the needs assessment for a great orientation tour
• Good planning is key
• The importance of allocating enough time to the orientation tour

Home search & Lease negotiations

• The complexity of rental markets and the main players
• The negotiation process for both parties
• The interests of each stakeholder (company legal team, transferee & property owner)
• The clauses that would appeal to leasor, leasee, and company (co -signer)
• The non-negotiable aspects of a lease
• The legal standard clauses in some countries
• The importance of involving your legal department in the lease negotiation

School Search

• The different education systems
• Potential cultural and language issues
• Pros and cons of public vs. international schools

Settling In and Departure Services

• The difference between settling-in vs. area orientation
• The key elements of settling-in/ departure
• How to customize your list of settling-in/ departure for each client
• How to prepare and tailor the Settling-in/ departure programme
• The standard forms that will facilitate the process
• Settling-in vs. departure
• The challenges of departure scenario
• How to handle difficult situations

Costs of your relocation & bundle fees

• How to calculate the total cost of a DSP file
• The differences in cost types for move vs. relocation files
• The difference in mark-up vs. management fee
• Why profit is important for a company
• The pitfalls for movers-going-into-DSP in terms of margin

Cultural Awareness, Attitude & Etiquette

• Your role as a DSP partner
• The Dos and Don’ts
• Why it is important to know your client
• How to have adequate attitude in order to develop your relationship
• The basic understanding of intercultural differences
• Learn to respect different cultural values
• Cultivate a positive approach towards cultural differences
• Communicate more effectively

Pre-requisites:

• Participants must be proficient in English

Please check the FIDI Academy calendar for the next DSP virtual seminar. Please email academy@fidi.org or chantal.fera@fidi.org if you would like to register or have any questions.