Customer Service

 

Who should attend

  • Anyone involved in dealing with customers
  • Anyone wanting to ensure the delivery of quality customer service
     

Objectives

  • To understand what customer service is
  • To show where in the moving process customer service plays a role
  • To explain what an individual and what a company can do to improve customer service
  • To communicate more effectively with customers

Methodology

  • Convenient and efficient training at your desk
  • Expert guidance by a FIDI Academy tutor
  • Based on visual aids-presentations; document templates; pictures
  • Sharing experiences with attending peers
     

Topics covered

  • Definition of customer service
  • Customer service in the moving process
  • Customer recovery
  • Company actions/attributes
  • Individual actions/attributes
  • Effective communication
     

Pre-requisites

Understand the moving processes as per the International Moving Guide (available on demand at fidi@fidi.org)
 

Technical requirements

  • Internet access and internet browser
  • Telephone line to connect to the audio conference

Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration

 

Type
Webinar - Introductory Course

Duration
90 minutes

Class size
Limited to 12 participants

Career points
Attendance: 50

Registration Fee
(+ 21% VAT when applicable)

Affiliates : 150 Euro
(+ 15 euro per co-seat)

Applicants : 180 Euro
(+ 15 euro per co-seat)

Upcoming courses

24 January 2017

8am GMT - click here to register

7pm GMT - click here to register

Practical Information