How to handle claims

Who should attend

  • Quality managers
  • Claims handlers


  • To understand the importance of good claims handling
  • To know which claims related documents are needed
  • To learn how to manage claims in an efficient way


  • Convenient and efficient training at your desk
  • Expert guidance by a FIDI Academy tutor
  • Based on visual aids - presentations; document templates; pictures
  • Sharing experiences with attending peers

Topics covered

  • The impact of claims
  • Claim systems
  • Feedback for claims prevention
  • Claim settlement procedures
  • Discussion on concrete customer claims (examples)


Understand the moving processes as per the International Moving Guide (available on demand at

Technical requirements

  • Internet access and internet browser
  • Telephone line to connect to the audio conference

Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration


Webinar - refresher course

60 minutes

Class size
Limited to 12 participants

Career points
Attendance: 50

Registration fee
(+ 21% VAT when applicable)

Affiliates : 170 Euro
(+ 20 euro per co-seat)

Applicants : 200 Euro
(+ 20 euro per co-seat)

Upcoming courses - Click here

Practical Information