How technology will reshape relocation

3 September 2018

This article was written by ReloTalent. If you would like to continue the conversation on the issues raised in this article, please contact the CEO and Co-Founder of Relo-Talent Sebastien Deschamps via seb@relotalent.com

Since the turn of the millennium, the number of digital solutions has exploded, and technology is embedded in all aspects of our daily lives. Many relocation service providers have been slow on the update, however, as they wait for the right technology to integrate into their offerings.

Newsflash: in nearly all cases, the right technology is available.

How technology can help both sides

As a relocation professional, now is the time to be looking at your own relocation offering and the experience of your clients and asking how you can improve using the excellent digital platforms available on the market.

As an assignee or expat, consider how your life could be made easier throughout the process, and vocalize your point of view! The chances are that what you’re looking for already exists. Relocations can be stressful, and your relocation team should be doing everything in their power to assist you.

Constant communication is at hand

Relocations used to be made up of lengthy meetings to collate information on the case, discuss housing and schooling options, all to organise the details of the move.

In fact, many global mobility providers are still operating the same way, although that doesn’t need to be the case.

New purpose-built technological solutions integrate all aspects of relocations into one platform, which can handle the various points of contact. For assignees, this means that you can access your entire relocation from your phone, look at property and school options, upload and edit documents, and check your visa status wherever you are.

More efficient & more personal?

With all aspects of the relocation managed through a single system, repetitive and time-consuming tasks can be automated. This allows relocation professionals to spend more face-to-face time with their assignees, understanding their needs and how to serve them better.

Providing a more personal service should be the aim of every relocation professional. Advancement relies on us understanding technology’s limitations and taking these into account.

Connecting with relocation buddies

The availability and ease of digital technology and communications has opened up many avenues for the improvement of the relocation experience. One such opportunity is the opportunity to set up relocation buddies in the host country.

Computer-based records make it easy to search past relocations and identify possible candidates in-country for such a program.

In the past, buddies would only be able to meet after the relocation had taken place.  we can to put individuals in contact as early as the planning stage. This allows assignees to compare notes, ask for tips, and check if there is any changes that they would make in hindsight.

Accessing local information

The abundance of accurate and actionable local information for those making a global move is freely available. There is no excuse for relocation professionals to not integrate it into their program.

Of course, people can just look up their own information, but it is when information is combined with professional knowledge that something truly special can be formed: a successful expatriate assignment. Consult 5 other tips to avoid expat failure here.

FAIM The world's most recognized standard for international movers

FAIM, short for FIDI Accredited International Mover, stands as the world’s most recognized quality label for professional international movers and relocation companies. Highly regarded and revered for its stringent demands and rigorous auditing process, the label ensures that only the most reliable and performing movers can bear the seal. The FAIM label is your assurance for a smooth, safe and comprehensive removal process.