….To Develop and Promote Innovative Quality Standards for FIDI Members
….To be Recognized as leading Quality Platform in the International Relocation Industry
Over the years, the FIDI Global Alliance has positioned itself as the sole representative of high quality international moving and destination services worldwide.
The FIDI Global Alliance managed this by developing the FIDI Accredited International Mover (FAIM) Quality Management Programme. This is the most rigorous, and only, quality certification programme dedicated exclusively to the international moving industry. It was developed by taking ideas and best practice from the best of large, small, private and public international moving companies from all over the world.
The FAIM Quality Management Programme
The programme is based on 'The FAIM Standard' which includes over 200 defined quality requirements which a company has to comply with in its operations and customer service. The quality requirements cover every aspect of the administration and performance of an international removal. They take into account every facet of a moving company's services, procedures, staff training, vehicle and warehouse maintenance and facilities.
The FAIM Standard is associated with the 'FAIM Certification Programme' designed to ensure that each FIDI-FAIM certified company maintains this high level of quality at all times. Every FIDI Affiliate has to go through a periodic independent assessment of their international moving activities. If they fail their assessment, they are terminated from FIDI.
This strict quality management programme allows FIDI to guarantee high quality to the end customer and to support the success of our affiliates. At the same time, for a FIDI Affiliate partnering with another FIDI Affiliate in a different country, it means both companies are working to the same seamless quality standards.
‘As we expand, often membership of quality associations is advantageous in dealing with corporate customers or higher quality agents. We position ourselves like this, so FIDI membership was a must.’ ALBA Worldwide Moving, France.