Relo - DSP

Who should attend       

Employees dealing with:

  • Relocation
  • International Moving
  • Destination Services Providers
  • All stakeholders active in the relocation process

Objectives

  • Understand the relocation market, the stakeholders and the basic destination services
  • Understand how to identify your customer needs
  • Understand that the profit margin is different from the moving industry
  • Be able to sell your destination services and the added value of your company
  • Understand how to structure your company, your departments, in order to provide outstanding services to your customers

Methodology

  • Convenient and efficient training at your desk
  • Expert guidance by a FIDI Academy tutor
  • Based on visual aids- presentations; document templates; pictures
  • Sharing experiences with attending peers

Topics covered

  • The Key stakeholders of the relocation market
  • Who are your customers
  • Needs Assessment
  • The basic destination services and their components
  • Costing and profit margin

Pre-requisites

  • None

Technical requirements

  • Internet access and internet browser
  • Telephone line to connect to the audio conference or VOIP
  • Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration

Type                                                                
Webinar – introductory level

Duration
60 minutes

Class size
Limited to 12 participants

Career points
Attendance: 50

Registration fee
(+ 21% VAT when applicable)

Affiliates : 170 Euro for the first registration (+ 20 euro per co-seat)

Applicants : 200 Euro
(+ 20 euro per co-seat)

Upcoming Courses

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Practical Information