2026 FIDI 39 Club Conference workshops
Turn Your Call Center Into an AI Asset
Zach Rattner is the co-founder and Chief Technology Officer of Yembo, the leading provider of AI-powered virtual surveys that has inspected millions of videos across more than 20 countries worldwide. With over 15 years of experience as a software engineer, he holds 30 granted US patents. Prior to founding Yembo, Zach served as the software lead for Qualcomm's internal innovation program. He is also the author of Grow Up Fast: Lessons from an AI Startup. Zach holds a B.S. in Computer Engineering from Virginia Tech and resides in California.
What members can expect
As the next generation of leaders in the global relocation industry, FIDI 39 Club members are uniquely positioned to champion digital transformation. In this session, Zach will show you how to leverage artificial intelligence to shift your call center from a traditional cost center into a strategic asset. You will learn how modern speech analytics and conversational AI can uncover hidden bottlenecks, streamline booking processes, and give your moving company a distinct competitive edge.
Notes
- One point to help market the event - I have an exclusive partnership with Silicon Valley Speakers for all my speaking work. When I offer the same workshop outside the moving industry, it's listed at the $10k price point. I negotiated a waiver with the bureau to offer it to FIDI free of charge, but it's the same material and insights that others are paying this price.
- It's best if attendees come prepared by exporting 5-10 call transcripts from their sales team's call system and bringing them to the workshop. I'll have some sample data people can use if they do not do this homework step, but if they come prepared they can get real insights from their actual sales calls. I've gotten feedback that the workshop is more valuable when folks are able to glean something immediately actionable, so any help you can provide encouraging folks to download 5-10 typical call call transcripts would be much appreciated!
