Quality services

International customers demand consistently high quality services, particularly when they move to another country, and this is where FIDI steps in. The last thing you would want when you move is your goods to be damaged. Household goods may be priceless, both financially and sentimentally.

The FIDI Global Alliance acknowledged this demand by developing the FIDI Accredited International Mover (FAIM) Quality Management Programme. This is the most rigorous and the only quality certification programme dedicated exclusively to the international moving industry. It was developed by taking ideas and best practice from the best of large, small, private and public international moving companies from all over the world.

The FAIM Quality Management Programme

The programme is based on 'The FAIM Standard' defining clear and consistent  quality requirements which a company has to comply within its operations and services to customers. The quality requirements cover every aspect of the administration and performance of an international removal; they take into account every facet of a moving company's services, procedures, staff training, vehicle and warehouse maintenance and facilities.

The FAIM Standard is associated with the 'FAIM Certification Programme' designed to ensure that each FIDI-FAIM certified company maintains this expected high level of quality at all times. Every FIDI Affiliate's Head Office has to go through a periodic independent assessment of their international moving activities. If they eventually fail their assessment, they are terminated from FIDI. Read more

FIDI's commitment to quality

FIDI takes pride in being a high quality Global Alliance and we work hard with all our affiliates to make sure international clients trust us.  For an international customer, choosing a FIDI Affiliate is synonym of quality commitment from A to Z.