FAIM

FAIM 3.2 is the approved version of FIDI's worldwide recognised industry standard for inter-continental removals. It consists of a single yet stringent compliance procedure.

FAIM is the most stringent, all-encompassing quality accreditation programme, recognized as a supreme seal of quality within the international moving industry.

FAIM assesses international household moving companies in regards to international moving activities periodically. The audit process is performed by independent auditors, currently EY.

The primary objective of FAIM is to provide a worldwide common standard for managing and performing the international moving services in a uniformed, quality-minded and effective way.

For FIDI Affiliates, all the procedures are detailed in the FAIM documentation, which can be found along other templates and documents following this link.

In a nutshell the compliance procedure requires affiliates to address these points:

1. Pre-requisite:

Any applicant must comply with mandatory pre-requisites, whether this is an initial application or the renewal of there application. These include for example

  • having operated inter-continental moving services for at least the previous 2 / 3 years (2 years for first time applicants; 3 years for current affiliates);
  • having performed a minimum of 10 inter-continental moves per year; 
  • having appropriate and adequate insurance cover in place;
  • having signed the FIDI Anti-Bribery and Anti-Corruption Charter (FIDI ABC Charter);
  • having signed the FIDI Anti-Trust Charter (FIDI ATC);
  • conducting internal FAIM Audits in their company to assess and determine if the company is consistently working aligned with up to date FAIM requirements.

In the case of a first time application, the company must be able to prove its financial health (as detailed in the FAIM documentation).

2. Pre-audit assessment:

The FAIM Standard defines clear and consistent  quality requirements related to a company's operation and services, which are mandatory for a company to assess before the actual on-site audit takes place.

The quality requirements in this pre-audit assessment cover every aspect of the administration and performance of an international removal, for example performance & quality procedures in place, facilities & technology, certificates & licences, insurances, claims, responsiveness, staff training, equipment, vehicle & warehouse maintenance.

Besides the mandatory foundation and international moving service criteria, this assessment it also covers topics related to Corporate Responsibility core elements such as Supply Chain Management, Anti-Bribery & Anti-Corruption Management, Anti-Trust Management, Data (Privacy) Protection requirements and Background Checks (pre-employment screenings).

3. On-site audit:

An independent external auditor (EY) will verify that the applicant complies with the FAIM Standard by reviewing its offices, warehouse, procedures and files during a one day on-site visit. The auditor will also verify all the information provided in the application form and the pre-audit assessment checklist.

4. Results (and consequences):

Any requirements that were not met during the compliance procedure will result in 'Non-Compliant Values' (NCV).  Depending on the total amount of NCVs a compliance, initial or failed report will be issued.

 

Find out how to join FIDI here.