FAIM 3.1 is the approved version of FIDI's worldwide recognised industry standard for inter-continental removals. It consists of a single yet stringent compliance procedure.
For FIDI Affiliates, all the procedures are detailed in the FAIM 3.1 Implementation Manual and within the FAIM 3.1 General Guidelines, which can be found along other templates and documents following this link.
In a nutshell the compliance procedure requires affiliates to address these points:
Any applicant must comply with mandatory pre-requisites, whether this is an initial application or the renewal of there application. These include for example
- having operated inter-continental moving services for at least the previous 2 / 3 years (2 years for first time applicants; 3 years for current affiliates),
- having performed a minimum of 10 inter-continental moves per year as the booker
- having appropriate and adequate insurance cover in place
- having signed the FIDI Anti-Bribery and Anti-Corruption Charter (FIDI ABC Charter)
- conducting internal FAIM Audits in their company to assess and determine if the company is consistently working aligned with up to date FAIM requirements
In the case of a first time application, the company must be able to prove its financial health (this is detailed in the manual & guidelines)
2. Pre-audit assessment:
This is a list of criteria related to a company's administration and services which is mandatory for the company to assess before the actual on-site audit takes places. The criteria refer for example to the performance of equipment, facilities and technology, staff, quality management, service processes, responsiveness, transit insurance, claims, etc.
3. On-site audit:
An independent external auditor (EY) will verify that the applicant complies with the FAIM Standard by reviewing its offices, warehouse, procedures and files during a one day on-site visit. The auditor will also verify all the information provided in the application form and the pre-audit assessment checklist.
4. Results (and consequences):
Any requirements that were not met during the compliance procedure will result in 'Non-Compliant Values' (NCV). Depending on the total amount of NCVs a compliance, initial or failed report will be issued.