5 qualities you need in a moving company

3 November 2017

Sending an employee abroad, or moving your own life to a different country, is sure to be stressful. Like all adventures in life, expatriation can be risky, but also highly rewarding and fulfilling. Preparation and planning are likely to increase your chances of success. The deciding factor, however, is your support network.

Choose a moving partner that doesn’t rely on luck, but on quality.

One trusted assurance is the FIDI Accredited International Mover (FAIM) quality programme. FAIM is a certificate granted to moving companies that have gone through a rigorous quality check, including a comprehensive audit by independent advisory firm Ernst&Young (EY). FAIM is thus a worldwide common standard for managing and performing international moving services in a uniformed, quality-minded and effective way.

But what does it mean for your relocation projects? And what qualities should you look for when choosing a moving company?

1. Quality from start to finish

The FAIM quality label is developed and overseen by FIDI Global Alliance, a global federation representing more than 600 moving companies in over 100 countries.

As a condition to gain FIDI membership, applicants undergo an independent auditing process by an EY auditor on-site. EY apply the same rigorous standards to all FIDI Affiliates across the globe. The on-site auditor checks whether all facilities and equipment are clean, well-maintained and compliant with up-to-date security rules. The on-site audit usually lasts one full workday.

The audit is repeated every 3 years to ensure that all FIDI Affiliates maintain the FAIM Quality Standard. Additionally, FAIM requires companies to provide evidence that they have performed an internal audit when they don’t have an on-site audit scheduled.

FAIM also verifies that moving companies follow the right processes – both at the origin and at the destination, as well as during transportation. All FAIM certified relocation companies must follow a strict set of requirements for:

  • Pre-move survey
  • A reliable quote
  • Shipping/transportation
  • Customs guidance
  • Storage
  • Delivery
  • Insurance
  • Quality procedure documentation and communication

2. Highly trained staff

The on-site auditor verifies that the operational staff and packers have the appropriate training and experience to handle intercontinental moves. Move files covering the 3 years before the audit are examined carefully – from the first moment of communication to the delivery of the goods and the invoicing.

In addition, the auditor checks the risk mitigation and data protection procedures. That includes Anti-Bribery and Corruption and Data (Privacy) Protection. As client data must be safeguarded at all times, FAIM-certified moving companies are required to properly communicate these rules to their staff, clients and supply chain.

As of 10 October 2017, all FIDI Affiliates are also required to comply with the FIDI Anti-Trust Charter.

3. Accurate assessment and fair pricing

FAIM certified movers give great importance to each individual move and tailor their service to your needs. They can accurately assess your household goods and advise you on what to ship and what to leave behind.

By recommending a volume or weight band that suits your needs, a FAIM-certified mover is able to help you make the best use of your budget. That means no hidden costs at the end of your relocation.

4. Consistent standards across a global network

FAIM accredited companies primarily use other FIDI Affiliates. The FAIM requirements are communicated to the entire supply chain, ensuring a high level of compliance throughout. Moreover, FIDI Affiliates are encouraged to follow Professional Cooperation Guidelines, which further detail appropriate collaboration practices.

5. Clear KPIs reduce your risk

The FAIM framework includes key performance indicators (KPIs) that help corporate buyers and global mobility professionals make a fast and meaningful comparison between prospective suppliers.

By relying on experienced relocation partners, you can minimise the chances of expensive mistakes.

Would you like to know more? Find the closest FAIM accredited moving company here.

Pictures by Toa Heftiba, Marvin Rondsorf and Christine Roy

FAIM The world's most recognized standard for international movers

FAIM, short for FIDI Accredited International Mover, stands as the world’s most recognized quality label for professional international movers and relocation companies. Highly regarded and revered for its stringent demands and rigorous auditing process, the label ensures that only the most reliable and performing movers can bear the seal. The FAIM label is your assurance for a smooth, safe and comprehensive removal process.