How to choose an international moving company

If your move is not arranged by your employer, it is important for you to find a reliable international moving company, and FIDI would like to help you in your research with some recommendations:

  • Get at least three separate estimates for your move.

This will give you the opportunity to compare price, services provided and the mover's availability. Although price is an important component, it is important to also take into account the years of service, the services provided as well as other people's recommendations if they are available. For instance, packing materials may vary, some movers may offer specialised fine arts and antiques moving services, and so on. Choose the company that best fits your budget and service requirements.

  • Make sure you compare like with like!

When you compare quotations between international movers, make sure you check what is and is not included to avoid any nasty additional charges at a later date. Often, quotes that look inexpensive may cost you more at the end. Do ask, therefore:

  • Is the shipment method the same? 
  • Are your personal items being moved in their own container, or are they consolidated with other peoples’?
  • Have terminal and port handling charges been included?
  • Is packing / unpacking included?
  • Have they accounted for accessibility?
  • Is customs clearance included?
  • What time frame is quoted?
  • Are they a FIDI Accredited International Mover (FIDI FAIM)?

FIDI is the primary association for international movers providing quality services worldwide.  To be a FIDI Accredited International Mover, the moving company must prove that they comply with very strict quality requirements and they must be periodically assessed by an independent auditor.  They must have protection measures and insurance in place to protect the customer.

For an international customer, choosing a FIDI member is synonym of quality commitment from A to Z.  

  • Who will be providing the service at the other end?

The person that visits you in your home and conducts the pre-move survey may be excellent and the packing crew at origin wonderful.  But ask them who will be the international mover that delivers the services at the other end.

  • Get recommendations

Ask your friends, family members and co-workers about international movers they have used in the past and you will soon gather a list of trustworthy international movers. Check reviews about their credibility and ask for testimonials from previous customers.

  • Additional Service Requirements

Consider the additional services you may require from your international mover. Do you need immigration assistance, currency transfer, a professional carton packing service, house cleaning, pet transport, car transport or a full unpacking service upon delivery? Perhaps even a handyman service to hang pictures, re-assemble playground equipment and so on.

  • Get everything in writing

It is unwise to proceed with any international mover if you do not have full terms and conditions and a detailed contract.

Make sure that you obtain a no obligation written quotation and check all details are fully listed and all costs are clearly illustrated.

Don’t risk unexpected charges or surprises on your moving day.